Travelseekr Mobile & Dashboard

Continue iterating and testing the current UX/UI of the mobile app with new user research to create a more personalized, streamlined mobile experience and develop the dashboard UX/UI from scratch. This project aims to ensure that the dashboard is as appealing and intuitive as possible to attract and onboard new conference organizers for a conference on October 23rd, 2019.

Travelseekr is a business travel assistant startup headquartered in Toronto, Canada. It was founded by Albert Reig and Niels Bergsma in 2018. The company aims to make the business travellers planning and booking experience stress-free by allowing users to do everything in one app, book trips directly from their calendar, and help conference organizers manage their travellers’ trips clearly and efficiently through a web platform (B2C software).

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1) Project Scope

The challenges our target users face and our proposed solutions

For Business Travellers:

Currently, the business travel booking experience is very disjointed and time-consuming. A business traveller has to do extensive research to compare the availability and prices for flights, hotels, and other trip activities on multiple sites. This is where Travelseekr steps in and takes the heavy load off for them from start to finish. Current platforms in the market also lack a personalized UX experience that caters to their users' unique needs and tastes, which Travelseekr also aims to fulfill.
  • Updating existing mobile UX with ongoing research & testing
  • Identifying common user personas & journeys
  • Designing an engaging onboarding mobile experience
  • Designing a simple & intuitive conference manager dashboard
For Travel Managers & Conference Organizers:

Planning and coordinating the logistics of events/conferences can be stressful. There are inevitably many moving parts, and things can get cancelled at the last minute for various reasons (e.g. the speaker is sick or their flight got cancelled). This can cause frustration when unmet expectations lead to a loss of time, resources and money. This is where Travelseekr steps in to help provide a way to easily manage everything, giving conference managers an accessible view of upcoming events, people attending, company information, and budget.

2) UX Research

How we kicked off the project

Albert shared the initial screens of the current app design with me. This gave me an understanding of the app’s functions and was a starting point for upgrading the user experience.

On the first day of my internship placement, Albert and I brainstormed the personas, touchpoints, user flow, and platform wireflows together. This fast-paced form of collaborative ideation got me into the motion of what’s next to come in our design process. I came up with many ideas for the furniture firm group persona as I understood this industry from studying industrial design.

These are the digital versions of the personas we ideated and posted notes on Pranav’s user journey, behaviour, and what he values in the apps he uses. They were also not created after the whiteboard brainstorming session (made when preparing this portfolio in 2024). If I could go back and have done that step, it would’ve made it very clear for Albert, me, and others on the team to quickly refer back to when making design decisions.

3) Mobile Design

Designing an engaging & simple onboarding experience for business travellers

The following week, we developed the mobile app's UX design. I was tasked with designing how the content would be best showcased on the onboarding pages. These are the comments I made on the Adobe XD file for Albert to see and start collaboratively brainstorming wireframes for.

Albert fleshes out the copy and task flow of the onboarding screens, and I am tasked with designing the mid-fidelity mockups. I make sure to pick images that strongly support the message and provide a very digestible and quick onboarding experience for the user so that they can get started as soon as possible. These mockups are then shared with our UI team, Paperpillar, to build the initial prototypes.

4) Website Design

Providing feedback for landing page wireframes from UI team

The initial website wireframes are shared with me, and I comment on what I would add to the design or change about it. At the time, my website design knowledge was quite limited, so I couldn’t get straight into redesigning the wireframes, but if I were to do it now, I wouldn’t spend much time making comments. I would instead design it quickly and share it with the team. Our UI team, Paperpilar, goes through a few iterations and options for the website design, including different layout options.

5) Dashboard Design

Implementing my mid-fidelity platform mockup designs with UI team

Referencing the wireflow sketches from the first week, I quickly designed a mid-fidelity dashboard mock-up. I designed how all of the pages on this platform would look and ensured that the design was pleasing and digestible for our target users, the conference managers. I believe this specific job task I completed was a success, as Albert’s feedback was that this is needed now.

The design is comprehensive enough to share with Paperpillar to start making prototypes to prepare to share and test the designs for the conference managers.

6) Email

Crafting an email for conference managers that will be sent to their guests

On my final day, I dedicated time and effort to crafting a well-written draft of the invitation email. The conference organizers will send this draft to the guests and attendees for the October 23rd conference.

7) Outcomes

The realities of working in a fast-paced startup environment with a small team & the importance of maintaining momentum

My intern supervisor’s constructive feedback was that I had too much hesitancy when making design decisions throughout the project. Since then, I’ve concluded that to improve on this, I would develop my knowledge and skills in UX/UI and web design extensively so that I would be able to quickly solve problems with the appropriate design solutions with confidence, accept the ambiguous nature that comes with launching a new idea, and progress through that.

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